Grateful? Put It In Writing – November 2009

  When Investors Business Daily interviewed me during Thanksgiving week in 2004 about LodeStar Universal executive coaching, they were curious about one particular executive coaching “secret.” Once a controversial and edgy idea, the practice was none other than my take on the “gratitude journal.” Five years later, it’s again Thanksgiving; and I still recommend the practice. […]

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Carl Sewell’s Customers for Life

             Car magnate Carl Sewell‘s book Customers for Life makes an important link between customers and employees. Treating one group well over the other is not an “either-or” concept, in spite of the fact such seems to be the case in some companies. Let’s see, a comparison between two airlines comes immediately to mind: one […]

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The Overwhelm Loop

    What struck me when I was asked to address a meeting at a client company today was how many were stuck in the “overwhelm loop.” It was a perfect opportunity to explore some aspects of emotional intelligence. I asked the group to describe what being overwhelmed meant for them and received great answers, such […]

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A $13 Billion Handshake

Mr. Joe Ordinary out there rarely considers how so-called “soft skills” carry any financial punch, much less could have the clout to impact billions of dollars. But one extra-ordinary Joe, legendary attorney Joe Jamail, proved how even the humble handshake can rock Wall Street. Here’s what ordinary people miss that the extraordinary don’t: We make […]

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