Remember those long-ago days when hotels didn’t have hair dryers? I do. Lugging them around was a pain. Internationally, it was worse stuffing converters in your tennis shoes to save packing space. Time marches on, and what I find works best for me now is a flat iron. Because hair is the last thing you […]
Customer Service for Leaders
Chick-fil-A’s CEO Dan Cathy
This August, my LodeStar Universal monthly newsletter was all about the importance of leadership being more attuned to customer service. We tend to give it more lip service than genuine attention. As luck would have it, SMU invited me this week to the Executive Center to hear Chick-fil-A CEO Dan Cathy. I was swamped Wednesday, […]