Remember those long-ago days when hotels didn’t have hair dryers? I do. Lugging them around was a pain. Internationally, it was worse stuffing converters in your tennis shoes to save packing space. Time marches on, and what I find works best for me now is a flat iron. Because hair is the last thing you […]
Sales
Why I Like Four Seasons and Shy Away From Marriott
Marriott’s a big name, a brand many people are comfortable with. I am not. Here’s why: Their employees are not empowered to use common sense when to do so trumps rules and regulations. For example, during a recent stay over New Year’s eve in Ft. Lauderdale, I was about to turn in early when the […]
Dishwater Eyes: A Dead Give-Away
Eyes speak louder than words, if anyone’s looking. In my weekly newsletter, Packets and Pauses, about communication and presentations, I’ve been talking a lot about eye contact. How important it is, how to use it, how we screw it up. Recently, I had lunch with Some One who has an even bigger eye problem than […]
The Nose Knows Wine and Wine Glasses
I guess being the 11th generation of exceptional wine glass makers, one’s nose is simply bred to distinguish the flavors in a wine bouquets. Viennese bred Maximilian Reidel of the legendary Reidel crystal glassware did not disappoint when I recently attended a wine and fine chocolate tasting hosted by Noka Chocolates. Looking around guiltily, […]